Returns & Exchanges

At DIZZYDIDDY+SHOP, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, here is our Returns & Exchanges policy:

  1. Return Eligibility: We accept returns and exchanges within [Insert number] days from the date of delivery. To be eligible for a return or exchange, the item must be unused, in the same condition as received, and in its original packaging.

  2. Initiating a Return or Exchange: To initiate a return or exchange, please contact our customer service team at shop@dizzydiddy.com. Kindly provide your order number and details of the item you wish to return or exchange.

  3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged). We recommend using a trackable shipping service for returns.

  4. Refunds or Exchanges: Once we receive and inspect the returned item, we will notify you regarding the approval of your refund or exchange. Refunds will be processed to the original method of payment within 7 business days. Exchanges will be processed promptly, and the replacement item will be shipped as soon as possible.

  5. Non-Returnable Items: Certain items, such as personalized or final sale items, may not be eligible for return or exchange. Please review product descriptions carefully before making your purchase.

  6. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately. We will assist you in resolving the issue by offering a replacement or refund as per our policy.

  7. Restocking Fees: A restocking fee may apply for certain returns, particularly for items returned without their original packaging or in a condition that significantly differs from their original state.

  8. Questions or Concerns: Should you have any questions or concerns about our Returns & Exchanges policy, please reach out to our customer service team. We’re here to help and ensure your satisfaction.

Please note that this policy applies to purchases made through our website. For items purchased from authorized retailers, please refer to their respective return policies.

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