We’re Here to Help
At DIZZYDIDDY+SHOP, exceptional customer service is our commitment. Whether you have a question about an order, need help with a return, or just want product advice — we are here for you.
Contact Us
Email: hello@dzynetwork.com
Phone: (+1) 213 729 – 3777
Hours: Monday – Saturday, 08AM – 09PM
Response Time: We respond to all inquiries within 24-48 hours on business days. For the fastest resolution, please include your order number in your message.
How Can We Help?
Order Support
- Track your order — tracking is provided on all orders and emailed when your order ships.
- Modify or cancel an order (before shipment) — contact us ASAP with your order number.
- Report a missing, delayed, or incorrect delivery.
Returns & Exchanges
- Start a return within our 30-day return window.
- Items must be unused, unopened, in original packaging.
- Damaged/wrong/defective items — we cover return shipping fully.
- See our Returns & Exchanges page for details.
Shipping Questions
- US: Standard $6.95, Free on qualifying orders — typically 7-15 business days.
- International: $24.95 flat — typically 10-20 business days.
- Orders processed in 1-3 business days.
- See our Delivery Terms and Orders & Shipping pages.
Payment & Billing
- We accept Visa, Mastercard, and American Express via Stripe.
- All prices in USD. We do not accept PayPal at this time.
- See our Payment & Pricing Terms.
Product Questions
Need details about a product’s size, materials, or usage? Email us and we will provide the information you need to shop with confidence.
Frequently Asked Questions
Where is my order?
Check your email for a tracking number (sent when your order ships). If you haven’t received it after 3 business days, contact us with your order number.
How do I return an item?
Email hello@dzynetwork.com with your order number. We’ll provide return instructions. See our Returns & Exchanges page.
Do you ship internationally?
Yes! We ship worldwide. International shipping is a $24.95 flat rate with 10-20 business day delivery estimates.
What payment methods do you accept?
Visa, Mastercard, and American Express via Stripe’s secure checkout.
Is my payment information safe?
Absolutely. All payments are processed by Stripe (PCI-DSS Level 1). We never see or store your card numbers.
Still Need Help?
Email hello@dzynetwork.com — we respond within 24-48 hours on business days. You can also reach us via our Contact Us page.
Last updated: October 2026