Our Promise
At DIZZYDIDDY+SHOP, we want you to shop with complete confidence. If you are not satisfied with your purchase, our 30-day return policy gives you peace of mind.
30-Day Return Window
You have 30 days from the date you receive your order to request a return or exchange. To be eligible, items must be unused, unopened, and in their original packaging with all tags and accessories included.
How to Start a Return
- Contact us: Email hello@dzynetwork.com with your order number and the reason for your return. Our customer service team responds within 24-48 hours on business days.
- Receive instructions: We will provide return shipping instructions and a return authorization.
- Ship it back: Pack the item securely in its original packaging and ship it to the address we provide.
- Refund issued: Once we receive and inspect your return, we will issue a refund to your original payment method within 5-10 business days.
Return Shipping Costs
- Change of mind / wrong size / no longer wanted: The buyer is responsible for return shipping costs. We recommend using a trackable shipping method.
- Damaged, defective, or wrong item received: We cover return shipping fully. Contact us immediately with photos of the issue, and we will arrange a prepaid return label or replacement at no cost to you.
Refunds
Refunds are issued to the original payment method only (the credit/debit card used at checkout). Please allow 5-10 business days after we receive and inspect your return for the refund to appear. Shipping charges from your original order are non-refundable, except in cases of damaged, defective, or incorrect items.
Exchanges
If you need a different size, color, or variant, contact us at hello@dzynetwork.com. We will arrange an exchange subject to availability. Exchanges follow the same 30-day window and condition requirements as returns.
Non-Returnable Items
- Digital products (e-books, music downloads, courses) are non-refundable once delivered or accessed.
- Completed services are non-refundable once performed.
- Items that have been used, opened, or are not in original condition.
- Gift cards (where applicable).
Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us at hello@dzynetwork.com within 14 days of delivery with your order number and photos of the issue. We will make it right with a replacement or full refund, including covering all return shipping costs.
Questions?
Our customer service team is here to help. Email hello@dzynetwork.com — we respond within 24-48 hours on business days.
Last updated: October 2026