{"id":20450,"date":"2023-12-11T19:12:33","date_gmt":"2023-12-12T03:12:33","guid":{"rendered":"https:\/\/www.dizzydiddy.com\/shop\/?page_id=20450"},"modified":"2026-10-05T06:40:42","modified_gmt":"2026-10-05T13:40:42","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/www.dizzydiddy.com\/shop\/returns-exchanges\/","title":{"rendered":"Returns & Exchanges"},"content":{"rendered":"

Our Promise<\/h2>\n

At DIZZYDIDDY+SHOP, we want you to shop with complete confidence. If you are not satisfied with your purchase, our 30-day return policy gives you peace of mind.<\/p>\n

30-Day Return Window<\/h2>\n

You have 30 days<\/strong> from the date you receive your order to request a return or exchange. To be eligible, items must be unused, unopened, and in their original packaging<\/strong> with all tags and accessories included.<\/p>\n

How to Start a Return<\/h2>\n
    \n
  1. Contact us:<\/strong> Email hello@dzynetwork.com<\/strong> with your order number and the reason for your return. Our customer service team responds within 24-48 hours on business days.<\/li>\n
  2. Receive instructions:<\/strong> We will provide return shipping instructions and a return authorization.<\/li>\n
  3. Ship it back:<\/strong> Pack the item securely in its original packaging and ship it to the address we provide.<\/li>\n
  4. Refund issued:<\/strong> Once we receive and inspect your return, we will issue a refund to your original payment method within 5-10 business days<\/strong>.<\/li>\n<\/ol>\n

    Return Shipping Costs<\/h2>\n
      \n
    • Change of mind \/ wrong size \/ no longer wanted:<\/strong> The buyer is responsible for return shipping costs. We recommend using a trackable shipping method.<\/li>\n
    • Damaged, defective, or wrong item received:<\/strong> We cover return shipping fully<\/strong>. Contact us immediately with photos of the issue, and we will arrange a prepaid return label or replacement at no cost to you.<\/li>\n<\/ul>\n

      Refunds<\/h2>\n

      Refunds are issued to the original payment method<\/strong> only (the credit\/debit card used at checkout). Please allow 5-10 business days after we receive and inspect your return for the refund to appear. Shipping charges from your original order are non-refundable, except in cases of damaged, defective, or incorrect items.<\/p>\n

      Exchanges<\/h2>\n

      If you need a different size, color, or variant, contact us at hello@dzynetwork.com<\/strong>. We will arrange an exchange subject to availability. Exchanges follow the same 30-day window and condition requirements as returns.<\/p>\n

      Non-Returnable Items<\/h2>\n
        \n
      • Digital products<\/strong> (e-books, music downloads, courses) are non-refundable<\/strong> once delivered or accessed.<\/li>\n
      • Completed services<\/strong> are non-refundable once performed.<\/li>\n
      • Items that have been used, opened, or are not in original condition.<\/li>\n
      • Gift cards (where applicable).<\/li>\n<\/ul>\n

        Damaged or Wrong Items<\/h2>\n

        If your order arrives damaged, defective, or incorrect, contact us at hello@dzynetwork.com<\/strong> within 14 days<\/strong> of delivery with your order number and photos of the issue. We will make it right with a replacement or full refund, including covering all return shipping costs.<\/p>\n

        Questions?<\/h2>\n

        Our customer service team is here to help. Email hello@dzynetwork.com<\/strong> \u2014 we respond within 24-48 hours on business days.<\/p>\n

        Last updated: October 2026<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

        Our Promise At DIZZYDIDDY+SHOP, we want you to shop with complete confidence. If you are not satisfied with your purchase, our 30-day return policy gives you peace of mind. 30-Day Return Window You have 30 days from the date you receive your order to request a return or exchange. To be eligible, items must be […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20450","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t